Services | Sáez Direct Services
Services | Sáez Direct Services
In the Saez Group, we have not only consolidated our presence worldwide thanks to the design, manufacturing and technical back-up of our tower cranes, but we also apply industrial automation throughout our in-house procedures.
Our focal point will always be customer satisfaction and the effective resolution of any incidents arising. That is why we continuously integrate the latest technological advances in our work methodology, reducing time and costs, as well as guaranteeing the highest performance of our machinery.
We invest in “research and development” in recognition of exacting market requirements, and we build strong customer relationships by creating a direct and personalised service. This is how “Sáez Direct Services” (SDS) evolved. It is a platform designed exclusively to meet the immediate needs of those who place their trust in us, with an emphasis on innovation, technology, all with the guidance of our specialist team.
The Saez Group is forging ahead in areas such as ICT (Information and communications technology) and 4.0 technologies, allowing us to continue offering the best services anywhere in the world. Therefore, within the Sáez Direct Service we include the following:
Industry 4.0 at your fingertips
We provide our customers with the most advanced technology so they are always up to speed with the operating parameters and the location of the crane.
This monitoring, combined with learning algorithms, will help to detect behavioural patterns and predict errors in real-time. Our machines and tooling have monitoring systems, sensor-equipped. It is a testament to our commitment to intelligent technology.
Remote monitoring
We collect information from a broad range of parameters, including operating times, motor start-up, brake use and work cycles. The data obtained allows us to improve the reliability and safety of the crane, optimise its maintenance and identify possible incidents.
The data analytics can be consulted at any time by the customer’s technicians and by our team of specialists.
Customised spare-parts and accessories
We have a wide range of spare parts for our construction tower cranes. These original spare parts, often inter-compatible within a range, are available to the customer in the shortest possible delivery time.
They are supplied with the Saez Group guarantee, and will help to make the functioning of the machinery profitable, solving any problem arising, quickly and efficiently. If you cannot source a part, please contact us.
Personalised technical service
It is a given that continuous maintenance prolongs the useful life of the crane and guarantees maximum safety. That is why, from the outset, we team up with the customer’s technical staff to carry out any necessary inspections, resolve doubts and guide them through the repair process.
We design tailor-made solutions and can be directly contacted 24 hours a day.
Direct training
We have equipment test-benches and training manuals to help the customer understand the operation of our equipment, as well as being able to detect and solve any problems that may occur during the operation of the crane.
We provide the theoretical and practical knowledge necessary for both the maintenance of the machine, and performance optimisation.
On-going product improvement
We have an implemented improvement system, where innovation, customer requirements and the specialisation of our team combine together, offering the best results. The customer is always instructive in our growth.
We listen to their needs and we make sure this dialogue materialises as a continuous series of updates, aimed at increasing productivity, always striving for 100% client satisfaction.
In the Saez Group, we have not only consolidated our presence worldwide thanks to the design, manufacturing and technical back-up of our tower cranes, but we also apply industrial automation throughout our in-house procedures.
Our focal point will always be customer satisfaction and the effective resolution of any incidents arising. That is why we continuously integrate the latest technological advances in our work methodology, reducing time and costs, as well as guaranteeing the highest performance of our machinery.
We invest in “research and development” in recognition of exacting market requirements, and we build strong customer relationships by creating a direct and personalised service. This is how “Sáez Direct Services” (SDS) evolved. It is a platform designed exclusively to meet the immediate needs of those who place their trust in us, with an emphasis on innovation, technology, all with the guidance of our specialist team.
The Saez Group is forging ahead in areas such as ICT (Information and communications technology) and 4.0 technologies, allowing us to continue offering the best services anywhere in the world. Therefore, within the Sáez Direct Service we include the following:
Industry 4.0 at your fingertips
We provide our customers with the most advanced technology so they are always up to speed with the operating parameters and the location of the crane.
This monitoring, combined with learning algorithms, will help to detect behavioural patterns and predict errors in real-time. Our machines and tooling have monitoring systems, sensor-equipped. It is a testament to our commitment to intelligent technology.
Remote monitoring
We collect information from a broad range of parameters, including operating times, motor start-up, brake use and work cycles. The data obtained allows us to improve the reliability and safety of the crane, optimise its maintenance and identify possible incidents.
The data analytics can be consulted at any time by the customer’s technicians and by our team of specialists.
Customised spare-parts and accessories
We have a wide range of spare parts for our construction tower cranes. These original spare parts, often inter-compatible within a range, are available to the customer in the shortest possible delivery time.
They are supplied with the Saez Group guarantee, and will help to make the functioning of the machinery profitable, solving any problem arising, quickly and efficiently. If you cannot source a part, please contact us.
Personalised technical service
It is a given that continuous maintenance prolongs the useful life of the crane and guarantees maximum safety. That is why, from the outset, we team up with the customer’s technical staff to carry out any necessary inspections, resolve doubts and guide them through the repair process.
We design tailor-made solutions and can be directly contacted 24 hours a day.
Direct training
We have equipment test-benches and training manuals to help the customer understand the operation of our equipment, as well as being able to detect and solve any problems that may occur during the operation of the crane.
We provide the theoretical and practical knowledge necessary for both the maintenance of the machine, and performance optimisation.
On-going product improvement
We have an implemented improvement system, where innovation, customer requirements and the specialisation of our team combine together, offering the best results. The customer is always instructive in our growth.
We listen to their needs and we make sure this dialogue materialises as a continuous series of updates, aimed at increasing productivity, always striving for 100% client satisfaction.
Service available from Monday to Thursday from 9am to 2pm and 3:30pm to 7pm, Friday from 9am to 2pm (UTC+1).
Service available from Monday to Thursday from 9am to 2pm and 3:30pm to 7pm, Friday from 9am to 2pm (UTC+1).
Service available from Monday to Thursday from 9am to 2pm and 3:30pm to 7pm, Friday from 9am to 2pm (UTC+1).
