Its mission is to offer a tailor-made service to customers and distributors, carrying out detailed studies of the client’s project in-hand. This includes offering advice on assembling and installing the crane on site, covering such items as forces and reactions, calculations for special tower configurations, jacking, tie-collar placement and assembly phases.
Its remit covers everything related to the production of electrical systems and the electronic componentry of the crane, coordinating with the other departments involved in the design and manufacturing of the crane (mechanical parts, assembly, etc.).
The electrical engineers also work directly with clients, to provide after-sales service, and this is a prioritised task.
Our worldwide customers’ spare-part needs are met by this dynamic department. This in-house logistical team deals with quotations, processes orders, and organises part-packaging. They are specialists in finding the most efficient way to send all manner of items globally, and shipments are tracked and clients fully informed, until the order is in their possession.
The spare parts department also coordinates with the electrical and production engineers, being responsible also for processing customers’ warranty requests.